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Frequently Asked Questions

General information

  1. What is the best way to store my edible toppers to ensure they remain fresh? To keep your edible toppers in prime condition, keep them in the sealed plastic bag they arrive in, store them in a cool, dry place away from direct sunlight. It’s advisable not to refrigerate or freeze them as moisture can damage the print quality and texture.
  2. Can I apply my edible topper to any type of icing? Edible toppers work best on smooth, non-textured icings such as fondant, marzipan, or a thick buttercream. Lightly moisten the icing before application to ensure the topper adheres well without dissolving.
  3. How far in advance should I order my edible toppers? We recommend ordering your edible toppers at least two weeks before your event. This timeframe allows for production, shipping, and any potential adjustments if necessary.
  4. Are there any dietary concerns associated with edible toppers? Our edible toppers are gluten-free and suitable for vegetarians. However, they are produced in environments that may handle nuts, so they may not be suitable for individuals with severe nut allergies.
  5. How do I prevent my edible topper from fading? Keep the topper away from strong lights and sunlight prior to use. If not applying immediately, keep the topper in its original packaging to protect it from air and light exposure.
  6. Can edible toppers be used on drinks or ice creams? While primarily designed for cakes and cupcakes, edible toppers can be used on a variety of desserts, including drinks and ice creams. However, they should be applied just before serving as they may dissolve when placed on moist surfaces for extended periods.

Images and Photo Upload

Q1:What resolution should my image be to ensure the best quality cake topper?

  • A1: We recommend using images with a resolution of at least 300 dpi (dots per inch) for optimal quality. This high resolution ensures that your images are sharp and clear when printed, even if they need to be enlarged to fit your cake.
  • Q2: Can I upload images in any format?
  • A2: You can upload images in several formats, but for optimal results, we suggest using JPEG, PNG, or TIFF formats. These formats maintain high quality and are easily processed by our printing software.
  • Q3: How can I tell if my image is of sufficient quality?
  • A3: You can check the file size and resolution of your image. A high-quality image usually has a larger file size and a resolution of 300 dpi or higher. Right-click the file and select “Properties” on Windows or “Get Info” on macOS to view these details. If your image appears clear and sharp at the size it will be printed, it is likely suitable.
  • Q4: What if I upload a low-resolution image.
  • A4: If you upload a low-resolution image, the resulting printed cake topper might appear blurry or pixelated. We strongly recommend using the highest resolution possible. If the uploaded image is too low in resolution, our team may contact you to suggest uploading a better-quality image for optimal results.
  • Q5: Should I crop my image before uploading?
  • A5: There is no need to crop your image before uploading. Our online tool includes easy-to-use templates that allow you to adjust and position your image within different shapes, ensuring you can tailor your image exactly how you want it on the cake.
  • Q6: My image is rectangular, but I need a round cake topper. What should I do?
  • A6: Our customisation tool allows you to fit your rectangular image into a round template. This feature lets you adjust and position the most important elements of your image within the visible area, ensuring that no key parts are unexpectedly cropped.
  • Q7: Can I preview my image on the cake topper before finalising my order?
  • A7: Yes, our website offers a preview function that shows a virtual representation of how your image will appear on the cake topper. This allows you to make any adjustments to the placement or sizing before confirming your order.
  • Q8: How can I ensure that the colours in my uploaded image will print accurately on the cake topper?
  • A8: Colours might vary slightly due to differences in monitor settings and the printing process. To achieve colour accuracy, you may wish to calibrate your monitor or opt for a proofing option, if available, to see how your colours will print on a similar substrate.
  • Q9: Is there a way to personalise my image with text or additional graphics?
  • A9: Absolutely! Our customisation platform enables you to add text, select fonts, and incorporate graphics to further personalise your cake topper. This can be done directly within the tool where you upload and adjust your image.

How do you apply icing sheets and wafer paper?

To use icing sheets, gently peel the icing from the backing sheet and place it onto a sugarpaste-covered cake or onto individual shapes cut from sugarpaste. Use a clean brush to brush water onto the sugarpaste and gently press the icing sheet into place. For wafer paper

Can I cut the icing sheet and wafer paper?

Yes, the icing sheet can be cut to size using scissors while still attached to the backing sheet or by removing the icing from the backing sheet and attaching it to rolled-out sugarpaste before cutting with a cookie or sugarpaste cutter. Wafer paper can be cut with scissors, a craft knife, or a paper punch.

Will my uploaded picture print exactly as it looks on my computer?

The way the image appears on your computer may vary slightly from how it prints with the edible colors due to different computer settings and color palettes. Scanned photos can also print differently depending on how the scanner interprets colors. Blow up your picture to the size you want on your topper before submitting it for an idea of what it will look like when printed.

Can you send me a proof of what my icing sheet will look like?

Yes, a proof can be sent before printing if requested.

Where do I send my images?

There is an option on the website to upload your images. Just click here

Can you alter my images for me?

Yes, minor adjustments such as resizing images, adding text borders, and making minor adjustments can be made, but a photoshop service is not offered.